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Zoho LiveDesk

Quick Overview

Gives your customers the ability to initiate chats right from your site using Zoho LiveDesk service.

Availability: In stock

FREE
FREE

Details

Zoho LiveDesk by Praxigento provides convenient click-to-chat capability for your customers.

Major features

  • Program canned responses to swiftly address common requests and save your support stuff valuable time, making them more efficient and productive.
  • See your customers message as they type, allowing you to stay a step ahead.
  • Share and receive files.
  • Avoid delays and calibrate responses for their intended target with a comprehensive view of every customer.
  • Catalogue every interaction to make it easy to debrief later and continually improve.
  • Deputize your data with potent pre-built reports and enlighten your entire operation.
  • Track your LiveDesk’s vitals with the most important daily statistics delivered straight to your inbox.
  • Give your team the best work environment with advanced organizational features—including departments and roles.
  • Let your support stuff chat between themselves and share best practices with everyone.
  • Customize your embed widgets to your heart's content.
  • Monitor your agents' chats to ensure consistent support.
  • Step in to help or transfer chats to another agent.

Add live chat to your site and start wowing your customers by delivering instantaneous support!

Free Zoho LiveDesk edition with no ads whatsoever is available as well!


Initial release

2013-02-28

  • Version number: 1.0.0
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8

Major features

  • Program canned responses to swiftly address common requests and save your support stuff valuable time, making them more efficient and productive.
  • See your customers message as they type, allowing you to stay a step ahead.
  • Share and receive files.
  • Avoid delays and calibrate responses for their intended target with a comprehensive view of every customer.
  • Catalogue every interaction to make it easy to debrief later and continually improve.
  • Deputize your data with potent pre-built reports and enlighten your entire operation.
  • Track your LiveDesk’s vitals with the most important daily statistics delivered straight to your inbox.
  • Give your team the best work environment with advanced organizational features—including departments and roles.
  • Let your support stuff chat between themselves and share best practices with everyone.
  • Customize your embed widgets to your heart's content.
  • Monitor your agents' chats to ensure consistent support.
  • Step in to help or transfer chats to another agent.

Add live chat to your site and start wowing your customers by delivering instantaneous support!

Free Zoho LiveDesk edition with no ads whatsoever is available as well!

Frontend: Click here (Please select "Zoho Livedesk" in the list of available store views)

Backend: Click here (Please select "Zoho Livedesk" in the list of available extensions)


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